Program Manager

Report to: Regional Sales Managers

Position Summary:
The Program Manager is responsible for order entry through shipment process including, monitoring the pipeline to insure accuracy of stage, product type, quantity, and price. Proactively setting up all transaction accounts with a credit line to facilitate smooth transactions. Constant communication with Operations team to insure orders are being shipped on time to committed dates. Actively communicating with sales team and customers in regard to ship dates, expedite requests, and delinquencies. Documenting all details associated with order history and customer interaction.

Key Duties and Responsibilities:

• Attend training and develop a full understanding of our manufacturing facility.
• Manage the order entry through shipment process.
• Timely answers to incoming emails and calls.
• Provide Quotations.
• Provide Lead-time commitments.
• Review, approve and process incoming Purchase Orders and secure delivery commitment from Operations.
• Keep Salesforce.com updated and accurate.
• Maintain On time delivery Key Performance Indicators to agree upon targets.
• Handle complaints providing appropriate solutions and alternatives.
• Identify areas for improvement to streamline process and improve customer satisfaction.
• Exercise resourcefulness to provide alternative solutions to the customers when the situation requires.
• Support the Regional Sales Managers to allow for maximum efficiency

Skills:

• Strong analytical skills, problem resolution, math and statistical knowledge.
• PC literate with good skills in Microsoft Excel and Word.
• Strong business and professional acumen with excellent written and verbal communication skills.
• Ability to work effectively with minimal management direction.
• Passionate about opportunities to establish new approaches to solving problems.

Qualifications:

Experience in a related field; in addition to being a great team player

• Minimum 3 years of relevant experience.